Guidelines

 

Process

Orders process in the following sequence:

  • sending a message with:

    • confirmation of order’s receipt

    • information about the artwork

    • schedule

    • the amount to be paid

    • link to the invoice via PayPal

  • after invoice receipt, scheduling a meeting with the print service

  • sending a report informing the print service’s schedule

  • preparation of package and additional documents

  • after receiving the print:

    • signature

    • packaging

    • shipping

  • sending a report containing a photographic record of the signing and packaging

  • sending a report with the shipment tracking code issued by Japan Post

The estimated time to ship an order is about 30 days.

 

Digital files

  • all images by Ailton Demarqui Alves - all rights reserved

  • all images are original productions

  • all images digitally produced, through specific software for digital painting

  • additional references obtained via photography and digitized manual sketches

  • additional photographs and images by other artists used with permission and the copyrights belong to their authors

  • there will be no providing or sharing of digital production and print files

  • if there is interest in the licensing of the use of images in whole or in part, please consult me via email, citing the title of the work and the terms of use

 

Print

  • the images are printed in Japan through a specialized printing service, with the highest quality guarantee for materials, equipment and procedures duly supervised personally by the author

  • giclée print on specific fine art paper weighing between 350 and 365 g / m2

  • around the printed image there will be a 2 cm wide border

 

Payment, cancellation, return

  • payments accepted via PayPal, through invoice issued from the service website

  • cancellation of confirmed orders and the return of artwork will not be accepted

  • there will be no return of payments

  • if the delivered print is damaged, please notify me as soon as possible so we can establish the best possible solution to the problem

 

Signature, identification, certification

  • the images are digitally signed and dated

  • the images contain a unique digital stamp, added to the signature, in the file destined for the printing service

  • prints are signed and dated manually on the reverse side

  • prints are manually identified and numbered in the margin

  • every print receives a certificate of authenticity signed by the author

  • an identification sheet, A4 size, accompanies the print to be affixed in the back of the frame with the following content:

    • Artwork's name

    • Numbering

    • Place and date of production

    • Service responsible for printing

    • Acquisition date

    • Contact

 

Receiving, preparing, sending

  • the entire process of receiving the prints, signatures, packaging, and shipping will be documented photographically and sent to the buyer via email and file sharing service

  • the prints are carefully rolled, protected with paper and manually packed in a cardboard box with a variable size of 600 x 150 x 150 mm or 800 x 150 x 150 mm, 5 mm thick walls

  • the estimated time for delivery to the post varies from 15 to 20 days from the date of the order in the printing service

  • shipment by mail from Japan delivery in 4 days approximately via EMS (source: Japan Post)

  • please consider that despite proceeding with the greatest diligence to have the orders delivered in the shortest possible time, I do not take responsibility for delays caused by problems beyond my control

  • please also consider that I do not take responsibility for stolen or lost products